Privacy Policy

Raja Utara
Last updated: 06-Oct-2025

1. Introduction

At Raja Utara, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or stay with us.

By using our website or services, you agree to the practices described below.

2. Information We Collect

We may collect:

• Personal details — such as your name, email address, phone number, and booking information.
   
• Payment details — processed securely through our trusted payment partners (we do not store credit card information).
   
• Usage data — including IP address, browser type, and activity on our website (via cookies or analytics tools).
   
• Communication records — such as emails, WhatsApp messages, or enquiries sent through our online forms.
   

3. How We Use Your Information

We use your information to:

• Process and manage bookings and guest communications
   
• Provide services during your stay
   
• Improve our website and guest experience
   
• Send updates, offers, or concierge information (only if you have opted in)
   
• Comply with legal or administrative requirements
   

4. Sharing of Information

Your personal data will never be sold or rented.
We may share limited information with:

• Trusted third-party service providers who assist in website management, bookings, or payments
   
• Legal or governmental authorities if required by law
   

All partners are contractually obliged to keep your information confidential and secure.

5. Data Retention

We retain your personal data only as long as necessary to provide our services and meet legal obligations. You may request deletion or correction of your data at any time (see Section 8).

6. Cookies and Analytics

Raja Utara uses cookies to ensure our website functions smoothly and to help us understand visitor behaviour. You may adjust your browser settings to refuse cookies, though this may limit functionality.

7. Security

We maintain appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure. While no online system is completely secure, we continuously update our practices to reflect current standards.

8. Your Rights

You have the right to:

• Access or request a copy of your personal data
   
• Correct or delete your information
   
• Withdraw consent for marketing communications
   
• Request clarification on how your data is processed
   

To exercise these rights, please contact us at [insert email address].

9. Links to Other Websites

Our website may include links to third-party platforms (such as booking engines or social media). Raja Utara is not responsible for their content or privacy policies, so we encourage you to review them separately.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please contact:

Raja Utara
Email: hello@rajautara.com
Phone/WhatsApp: +62 821-4658-5820
Address: Jalan Pantai Sorake, Teluk Dalam, South Nias Regency, North Sumatra 22865, Indonesia